Terms and Conditions

General Information and Booking Conditions

In these Terms & Conditions, the ‘Company’ shall mean Tokea Afrika Safari Tours and Travel Limited; a company registered according to the company laws of the Republic of Kenya. The ‘Client’ shall mean the person who has signed a booking form as the Lead Booking Name and each person named in the booking form.

The ‘Agent’ shall mean the company, who has signed an Agent’s Contract and is booking on behalf of a Client to travel with Tokea Afrika Safari Tours and Travel Limited;

Contract

There shall be no binding contract between the Company and the Client until the 50% deposit has been paid or as discussed in writing between the company and the client.

Payments
A deposit of 50% from each client is required upon submission of booking form to reserve a booking or 100% to confirm a booking, unless otherwise agreed in by the company and the client.

The full amount due by the client to the company shall be payable not less than 30 days prior to the date of arrival/start of services. No client will be permitted to commence any itinerary without payment in full being received by the company. If the full amount is not received, the company shall be entitled in its discretion to treat the reservation as cancelled, and consequently to forfeit such part of the advance payment as determined solely by the company.

The company accepts payment by Credit Card (Visa Cards, Master Cards, American Express). The client will pay an additional 4% of the total amount being processing fee for the same.

Cancellations

Any cancellation of a booking by a client, must be in writing (email is acceptable) and shall only be effective upon its acknowledged receipt by the company. The date on which the company receives the correspondence will determine the cancellation charge, if any.

Cancellation charges will be incurred as follows:

• More than 120 days prior to departure: 30% of the total rate
• 61 days to 120 days prior to departure: 50% of the total rate
• 31 days to 60 days prior to departure: 70% of the total rate
• 20 days to 30 days prior to departure 80% of the total rate
• Less than 20 days prior to departure: 100% of the total rate